Managing Users

What are the available User Roles?

In GeoCloud Fleet, user management allows to control who can access the company account’s functionalities and devices.

As explained in the previous section Managing Company Accounts, in a company account it’s possible to invite users and assign them specific user roles. The user role in a company account governs which actions the user can perform.

The user roles available are 3:

		Admin: Top-level admin of the company account. The role is assigned to the creator of a company account and can be assigned to multiple users.	Fleet Manager: Manages the devices	Device Operator Uses the devices
GeoCloud Fleet	Company Account Management Delete a company account	YES	NO but can leave a company account	NO but can leave a company account
	User Management Invite / remove users Assign user roles	YES	NO but can view the user list	NO but can view the user list
	Device Management Register / deregister devices	YES	YES	NO
GeoCloud Protect **	Remote locking / unlocking	YES	YES	YES
	Stolen mode	YES	YES	YES
	Flight mode	YES	YES	YES
	Movement alerts	YES	YES	YES
	Real-time indoor and outdoor location tracking	YES	YES	YES
	Start / pause location tracking	YES	YES	YES
	Location history	YES	YES	YES

Inviting Users

This functionality is only available in the GeoCloud Fleet Web App in your browser (here)

The Admin is the only role that can invite users in a company account. This can be done by following these steps:

In the menu bar on the left, click the icon for Users
Click Invite user
Enter the email address of the user to invite
Click Send invitation
The invited user receives an email with the invitation to join the existing company account.
In this email, they have to click Accept invitation
After accepting, they are added to the list of users.

Moreover, note the following information:

The invited user will be assigned the Device Operator role by default- The role can be modified after the user accepted the invitation
The invitation expires automatically after 7 days
The Admin can see the pending invitations that did not expire yet

🧩 Troubleshooting User Invitation

Problem	Likely Cause	Resolution
Invitation cannot be accepted	Invitation has expired	Invited user asks Admin to resend a new invitation
	Invitation was already accepted	Invited user checks the company account switcher
Invitation email missing	Email filters	Invited user checks spam / confirm email address
User cannot be invited	Invited user is already a member of the company account	Admin checks if the email address is in the user list

Viewing Active Users and Pending Invitations

This functionality is only available in the GeoCloud Fleet Web App in your browser (here)

All user roles have access to the list of company account’s members by:

In the menu bar on the left, click the icon for Users.
Displayed is a list of users

Note that only the Admin can see the pending invitations.

Modifying a User Role

This functionality is only available in the GeoCloud Fleet Web App in your browser (here)

The Admin can modify the user role for all users in their company account by:

In the menu bar on the left, click the icon for Users
In the list of users, look for the name of a specific user
Click the dropdown list for User role
Select the required role

Removing Users

This functionality is only available in the GeoCloud Fleet Web App in your browser (here)

The Admin can remove a user from their company account by:

In the menu bar on the left, click the icon for Users
In the row of the specific user, click the icon Remove user

User Management Features

Feature	Account Manager		Fleet Manager		Device Operator
	WebApp	Mobile App	WebApp	Mobile App	WebApp	Mobile App
Invite users to a company account	YES	NO	NO	NO	NO	NO
Monitor active users in a company account	YES	NO	YES	NO	YES	NO
Monitor invited users in a company account	YES	NO	NO	NO	NO	NO
Modify user role	YES	NO	NO	NO	NO	NO
Remove users	YES	NO	NO	NO	NO	NO